Returns Policy

When you buy from Burnsco you buy with confidence. We stand behind the products we sell and have one of the fairest returns policies in the market.

If you wish to return a product, the easiest way is to complete the Return Form. After we receive your request, we will get in touch with you.

If you wish to contact our Customer Service team, please call 1800 50 30 21 or send an email to help@burnsco.net.au


Unless stated otherwise, all items carry a 12-month warranty (some products have longer warranties). If you think your goods are faulty, please, get in touch with our Customer Service Team to organise the return. Once we have received your goods we will assess them and contact you to discuss the options.


 Unused but still saleable goods complete in their original packaging may be returned to us for a full refund for up to 1 month after purchase, excluding:

1. Electronics which may only be returned 7 days after purchase, and

2. Any item that was specially ordered or modified to meet your specifications

3. Portable toilets, these are not returnable


Like every retailer, to process a return or exchange we will require proof of purchase for returns. Ideally, this will be a copy of your receipt, or the order confirmation received in your email.  If you can’t find either of these but have made your purchase on your Burnsco Club account, we can usually easily find your purchase details in your transaction history. That’s another advantage/benefit of joining the Burnsco Club!

If you do not have a copy of your receipt, we will need as many details as possible about your transaction, such as date of purchase, payment method, etc and we will try to find your transaction. 

At the same time, why not sign up for the Burnsco Club now?  It’s free and only takes a couple of minutes.  You will then have the comfort that we will be able to look up the details of any of your purchases.

If you need help or advice with a return, please get in touch with us at 1800 50 30 21 or email us at help@burnsco.net.au


Any refunds will be made using the same form as the original payment and will exclude the cost of freight. However, replacement goods will be sent to you freight free.