When you buy from Burnsco you buy with confidence. We stand behind the products we sell and have one of the fairest returns policies in the market.
Unless stated otherwise, all items carry a 12 month warranty (some products have longer warranties). If you think your goods are faulty, simply return them to Burnsco, Parcel Collect, 10013 00305, Shop 4, 15 Bowes Place, Phillip ACT, 2606 with a covering letter containing your contact details and any information you think is relevant. Once we have received your goods we will assess them and contact you to discuss the options.
Unused but still saleable goods complete in their original packaging may be returned to us for a full refund for up to 1 month after purchase, excluding:
1. Electronics which may only be returned 7 days after purchase, and
2. Any item that was specially ordered or modified to meet your specifications
3. Portable toilets
PROOF OF PURCHASE NEEDED
Like every retailer we require proof of purchase for returns. Ideally, this will be a copy of your receipt. If you can’t find your receipt we will need as many details as possible about your transaction, such as date of purchase, payment method, etc and we will attempt to find your transaction in our system. Please contact us on 1800 50 30 21 or email us at firstname.lastname@example.org if you need assistance with this.
Any refunds will be made using the same form as the original payment and will exclude the cost of freight. However, replacement goods will be sent to you freight free.